Oxylabs User Reviews Analyzed: January 2026 Insights & Ratings

Overview: Oxylabs Proxy Services

Oxylabs stands out in the proxy market with a massive pool of over 175 million IPs and versatile support for HTTP, HTTPS, and SOCKS5 protocols. Their pricing is usage-based at $8/GB, positioning them as a premium provider. According to recent user reviews from January 2026, Oxylabs achieves an average rating of 4.2 out of 5, with the majority of customers expressing strong satisfaction, particularly with customer support and proxy reliability.

Key Takeaways from Recent Reviews

Positive Points

• Exceptional Customer Support: Users consistently highlight Oxylabs’ support team for their diligence, responsiveness, and technical expertise.
• Reliable Proxy Performance: Many reviewers note high proxy speed, stability, and quality, especially with ISP and dedicated datacenter proxies.
• Convenient Tools and Extensions: The Scraper IDE and Chrome proxy extension receive positive mentions for convenience and effectiveness.

Negative Points

• Billing and Refund Issues: A few users report challenges with subscription cancellations, refund requests, and unexpected charges.
• Account Restrictions: Some customers experienced account bans or service refusals, leading to frustration.
• Geo-Location Accuracy: There are isolated complaints about receiving proxies from the wrong location and difficulties with replacements.
• Website Restrictions: Proxies may be restricted on certain sites, like Google, requiring technical adjustments.

Detailed Analysis of Notable Reviews

Stellar Support Sets Oxylabs Apart

“Uriel worked diligently to settle my issues … he stayed to solve the problem for me and I greatly appreciated that.”

“Yonas provided excellent technical support for a complex and persistent ERR_TUNNEL_CONNECTION_FAILED issue. … His expertise in diagnosing the server-side routing was exceptional.”

The support team is repeatedly described as attentive, patient, and knowledgeable. Technical problems are resolved quickly, even involving server-side changes when needed. Several users mention individual support agents by name and express deep appreciation for their professionalism.

Proxy Reliability & Performance

“I am using their ISP proxies which have a good price and quality. Perfect for me and I recommend Oxylabs for reliable proxies. The experience is good, proxy speed is high, unlimited bandwidth, and a stable connection.”

“They resolved an issue to change the countries for Dedicated Datacenter Proxies in 15 minutes… excellent!!”

Customers value the stability and speed of Oxylabs’ proxies, as well as the ability to quickly resolve technical or operational issues. The large IP pool and unlimited bandwidth are highlighted as strong advantages.

Areas of Concern

“Be careful, I did cancel my subscription before payment and they still charged me. After asking for refund they deny … They call you even a liar.”

“SCAM Company - I purchased 12 proxies … they gave me Brazil instead. When I asked customer support for a replacement, they requested extra money … NO REFUND POLICY.”

“Worst experience, they banned my account without any reason.”

A minority of users report serious dissatisfaction. These issues include unresolved billing errors, denied refunds, account bans, and proxy location mismatches. While most reviewers praise support, these negative experiences suggest inconsistencies in policy enforcement and customer care.

Conclusion & Recommendation

Oxylabs is a top-tier proxy provider, especially for users prioritizing technical support, stable connections, and a massive IP pool. The recent reviews reveal a clear trend: most customers are highly satisfied with proxy performance and the professionalism of the support team. However, potential customers should be aware of isolated complaints regarding billing, refunds, and account management.

Recommendation: For businesses and individuals requiring reliable, scalable proxies with expert support, Oxylabs remains a strong choice. If pricing and refund flexibility are critical, review their policies carefully before committing. Overall, Oxylabs maintains a positive reputation, with the majority of recent users reporting excellent service.